Cancellation and Refunds

A non-refundable deposit of 50% is required on confirmation of the booking. The return of this form alone does not secure the booking. The remaining 50% must be paid 14 days before arrival.
NOTE: THE BOOKING PERIOD INCLUDES THE DAY OF ARRIVAL AND COLLECTION AND YOU WILL BE CHARGED FOR THOSE DAYS. Should you return a day or two early after the booking date has been finalized, you will not be refunded. Should you arrive later than the specified collection day, you will be required to pay for the extra days. If you need to change your booking period, please contact us no later than 1 week (7 days) before the original dates to request an extension.
CANCELLATIONS MUST BE MADE AT LEAST 2 WEEKS (14 DAYS) BEFORE THE ARRIVAL DATE, OR YOU WILL BE LIABLE FOR THE ENTIRE QUOTED AMOUNT.
 
All dogs are kept in a ‘Social Environment’. We do not Kennel so it is essential that your dog/s be Socialised and Sterilised, with up to date Vaccinations including Kennel Cough please. If you are unsure of your dog’s social skills an assessment must be arranged at R100 + vat.
Examination of all animals brought in for boarding will be carried out on arrival and existing injuries/illnesses noted and referred to the client.
 
I understand that my pet(s) will be boarding at 33 Devonshire Avenue, 2 Sangster Rd Magaliessig or 238 Bryanston Drive Bryanston. A suitable and secure, SPCA approved environment for dogs and cats as well as Grooming. The Fluffs-n-Tufts staff will ensure that my pet(s) is in a secure area where she/he/they cannot get out onto the road. Animals will be in a secure, safe area when cars enter or leave the property. Animals will not be exposed to any unsocial animals. All animals are fully vaccinated, de-wormed and treated against external parasites, as well as being fully socialized. My pet(s) will be given a sheltered warm place to sleep, have access to sufficient food and water and be given sufficient attention. In case of any accident, injury or illness occurring during the time or after leaving the property, I will not hold The Fluffs-n-Tufts Practice or its staff liable. I also agree to assume all responsibility for any damage done to property, persons, or other animals by me or my pet's actions. My pet(s) is free of any infectious disease and is vaccinated for:  Distemper, Parvovirus and Rabies as well as Kennel Cough. My pet is also free of contagious parasitic problems, whether internal or external (including fleas and ticks),and is free of any contagious skin disorders. I furthermore authorise the Fluffs-n-Tufts Practice, its management or staff, where it isn’t practical or expedient to communicate with me, to obtain such Medical or Veterinary services as may be considered necessary by the person approved for supervision of the kennels or its management and I furthermore agree to meet all cost incurred by such services.
 
I have read and agree to the above statements.
 
**With dogs going out for daily walks please make sure your loved ones are being treated monthly for worms, ticks and fleas. All dogs must please have a KENNEL COUGH VACCINATION two WEEKS prior to boarding.  We use Bryanston Veterinary Hospital, Paulshof and Riverclub Vets for emergencies. Should we need to take your dog to the vet our handling fee is R250.00 + VAT per trip. If we are unable to transport your animal there or if you require any veterinary services or treatments on site such as vaccinations, we have a Vet on call. The call out fee is R500.00 + VAT. Please contact us with your requirements and for pricing if you would like to use this service**
Kindly make sure your dog is wearing a name tag on their collar. Please note it is not necessary to bring anything other than your dog’s food with you.
I have read and agree to all Statements, Terms and Conditions and Indemnity Clauses of Fluffs-n-Tufts as stated on all Client Registration and relevant Booking Forms.
 
Puppy School:
 
Liability for Injuries or Damages

Kindly take a moment to read and sign the Indemnity clause below.

Whilst we will take every possible care to prevent any injuries or damage from happening, it is important to remember that we are working with live animals and that accidents may happen.  Please note that all owners are responsible for the actions of their pets and any injury or damage will remain their sole responsibility.  Puppies In Balance will not be held liable or responsible for any injury or damage in respect of any claims that may arise, but will endeavour to attempt the prevention of any injury/damage as far as humanly possible.